Job Description

Date Posted: 2009-11-01 Ref. JB1347718

Housekeeping Supervisor (Alfardan Group)

•Through supervisory skills and by personal attitude and attention to detail, he/she is responsible for promoting a high level of guest satisfaction.
•To maintain a professional appearance by wearing a clean and pressed uniform and the nametag in designated location.
•To maintain regular and effective liaison with other departments.
•Organizes and supervises the daily, weekly and periodical cleaning
•To inspect all occupied and non-occupied guest rooms, corridors and service areas for cleanliness and damage in his/her assigned work section.
•Reports damage and fills out work request forms.
•Checks vacant rooms to make sure there are no occupancy discrepancies
•Checks room attendants’ trolleys to make sure they are stocked adequately
•Checks linen closets to make sure they are neat and supplied with linen and guest amenities according to occupancy forecast.
•To ensure that all Room Attendants are following the prescribed cleaning procedure
•Checks and reports all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to the Assistant Housekeeping Manager or Executive Housekeeper.
•To report any guest room or public area items that are missing to the Ordertaker and Front Office.
•To keep records of status of rooms and housekeeping activities on a daily basis.
•To be constantly aware of the room status, and to obtain maximum vacant rooms for sale.
•To assign responsibilities to subordinates and check their performance.
•To check vacant ready rooms to be released for sale.
•To ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the guest needs and requests.
•To report sick and irregular behaviour of guests and employees immediately
•To check and counter sign all daily reports of the Housekeeping Attendants assigned to him and make sure that their reports are back in the office by the end of their shift.
•To prepare and forward all the following reports to the Housekeeping office: Room Inspection Report, Daily Report on Losses and Breakages and Record of articles borrowed by the guests.
•To check the proper turn down services in the evening is provided to our guests’ satisfaction.
•To record daily activities or problems and follow up work as necessary in the logbook.
•To ensure the smooth operation and efficiency of the assigned areas.
•To study and evaluate the operation procedures and suggest any improvements
•To supervise, co-ordinate, and participate in the cleanliness of the lobby, restaurants, offices, public areas and back of the house.
•To control the consumption of cleaning materials and supervise the adequate stocking of cleaning supplies.
•To send all lost and found items to the Housekeeping department immediately.
•When assigned to oversee the public areas of the hotel, will regularly check, keep in excellent cleaning and maintenance order the following:
•Hotel Main Entrance and Car Parks, Main Lobby
•All public toilets
•Guest elevators
•All Food and Beverage outlets
•Gym
•Cosmic Bowling
•Kids Club
•All banqueting rooms
•All pathways around beach
•All back of house areas
•To oversee the maintenance of plants and report any damages
•To ensure that all employees report for duty punctually wearing the complete uniform and nametag at all times
•To assist in the training of the employee, ensuring that they have the necessary skills to perform their duties with maximum efficiency
•To ensure that all employees have a complete understanding of and adhere to the hotel's and departments employees rules and regulations
•To respond to changes in the departmental function as dictated by the industry, company or hotel
•To be aware of the hotel's fire and safety precautions and to be aware of hotel policy and emergency procedure in working area
•Is required to work on Friday and public holidays
•To carry out other relevant tasks that maybe assigned
•To adhere to the hotels’, Housekeeping Rules, and Regulations

Skills

•Building teamwork
•Developing others
•Motivating others
•Planning and organising
•Problem solving and decision making
•Concern for quality
•Initiative
•Eye for detail
•Teamwork / cooperation
•Customer service orientation
•Oral and listening skills
•Basic writing skills
•Ability to use housekeeping equipment and machines
•Physical ability to walk around all day
•Attention to details
•English verbal and written
•Basic computer skills.

Education

Equivalent of a High School graduate