Job Description

Date Posted: 2009-11-01 Ref. JB1347674

Security Officer (Alfardan Hospitality)

•Handle all incoming information etc with confidentiality and forward to the concerned person.
•Take charge of the control room and monitor CCTV at all times.
•Ensure that gate passes are issued for all items/stocks that leave the residence and each item to be logged in the register book
•Make entries of all items received after working hours.
•To support in emergency situations and accompany guests or team members to local authorities/hospitals if required
•Document accidents or any incidents occurring in a log book
•Prepare hand over reports from shift to shift
•Assist Guest Relations with information asked by guests, be proactive in guest contact and show interest in guest concerns
•Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.
•Monitor the different areas of the hotel on the CCTV, noting any suspicious actions.
•Knowledgeable of all security policies, procedure and set standards.
•Ensure that a Security Officer is present when any office is opened or stock is taken from the stores after office hours.
•Closely monitor the residence lobby in particular for the presence of any call girls, persons under the influence etc.
•Assist the Manager on Duty in the event that immediate assistance is required.
•Assist the Restaurant Manager, Doorman, and Valet Parker if required.
•Make security rounds of the guest floors at regular intervals with notes made in security log book.
•Ensures that all fire exits and corridors are free from obstruction at all times.
•Respond to any fire/smoke alarms in the hotel and be ready to act accordingly. Ensure that all fire fighting equipment is in working condition and that emergency lights are all illuminated.
•Accompany the Porter/Employee when opening a guestroom with the master key.
•Make security rounds in the car parking area and ensure the general safety of all vehicles and if they are correctly parked.
•Assist the local authorities if any VIP arrives or in case of emergency.
•Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
•To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Residence’s policy on Fire, Hygiene, Health & Safety.
•To ensure that all potential and real hazards are reported and rectified immediately.
•To understand and strictly adhere to the Hotel’s Employee rules & regulations.
•To report for duty punctually wearing the correct uniform and name tag at all times.
•Performs any other duties as assigned to him/her by management.

Skills

•Customer service orientation
•Teamwork/Cooperation
•Interpersonal skills
•Oral and listening skills
•Basic writing skills
•Fluent in English
•Knowledge of CCTV systems

Education

Graduate of High School or equivalent