Job Description

Date Posted: 2009-11-01 Ref. JB1347665

Concierge (Alfardan Hospitality)

•Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
•Extensive network in all aspects of entertainment and trendy places
•Exceptional guest relations interaction
•Instruct and give clear directions to guests as requested
•Negotiate best rates for hotel guests
•Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.
•Ensure the Well being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff
•Greeting Guests.
•Organize the transports of luggage.
•Maintaining Front Office stationary stocks
•Ensuring a relational and smooth work sequence at all times.
•Follow Kempinski SOPs at all times and ensure departmental compliance.

Skills

•Teamwork, outgoing, leadership skills, easy communication
•MS Word, Airport procedures and Visas
•Tour Operations
•Fidelio/Opera

•Flexibility in the scheduling
•Initiative
•Customer service orientation
•Teamwork / Cooperation
•Interpersonal skills
•Oral and listening skills
•Fluency in local language
•Fluency in English a plus

Education

High School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant